FCA has now published details of a proposed redress scheme for motor finance complaints
Key information for consumers:
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Affects agreements between April 2007 - November 2024
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The average payout is expected around £700 per agreement.
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Lenders are expected to pay ~£8.2 billion back to customers if the scheme goes ahead.
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Scheme expected to go live in July 2026.
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Up to 14 million agreements could be eligible.
Figures from FCA Consultation CP25/27 – October 2025. Final numbers may change once rules are finalised.
Could this be you?
We are a claims management company with relevant expertise. However, you don’t need to use a third party to make a complaint. If you’re unhappy with a firm’s response, you can refer your case to the Financial Ombudsman Service free of charge.
Why use Car Finance Claims?
A Hallbrook company… experts in finance claims
Car finance compensation has become legally complex. Rules around commission vary, what counts as ‘unfair’ remains unclear and regulatory developments are evolving all the time. That’s why expert support matters.
Car Finance Claims is part of Hallbrook – a trusted provider of expert financial claims support to clients all over the UK. Over the past 14 years, our full representation service has helped people like you receive over £70 million in compensation for mis-sold investments… be it in pensions, shares, CFDs or bonds.
We’ve handled claims like this for years – and we’re ready to handle yours.
Industry know-how and expertise
Car finance details tracking
A fully-automated online system
Your time back
Established list of affected Lenders
Regular updates
A worry-free start-to-finish process
A team behind you that cares
How much does it cost?
How we charge
No upfront fees
You only pay if your claim is successful
(18–36% inc. VAT)
Early cancellation fees may apply if you cancel after the 14 day cooling off period
(See our full Terms for details)
The FCA redress scheme means that you do not need to use a third party to make a complaint. If you already made a complaint, you will be automatically opted in the scheme. If you haven't made a claim you will likely receive a letter from the lender. However, we believe that a proactive approach to making a complaint is the still the best way to proceed to ensure your interests are registered.
