Privacy Policy

Last updated: 29th September 2025.

Car Finance Claims (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, share and protect your personal information when you use our services or visit our website www.carfinanceclaims.com.

1. Who we are

Car Finance Claims is a trading style of Hallbrook Partners Ltd, a claims management company authorised and regulated by the Financial Conduct Authority (FCA).

Our registered office is:
C/O Atkinson Evans, The Old Drill Hall, 10 Arnot Hill Road, Nottingham, NG5 6LJ.

If you have any questions about this Privacy Policy or how we use your personal data, you can contact us at:
Email: help@carfinanceclaims.com
Telephone: 0115 822 1850

2. What personal data we collect

We may collect and process the following categories of personal information:

Contact information: name, address, email address, phone number.
Identification information: date of birth, proof of identity, proof of address.
Financial information: details about your car finance agreement(s), lender details, payment history, bank details if required for settlement.
Case information: information you provide to us about your claim and correspondence between you, us, your lender, or the Financial Ombudsman Service.
Technical information: when you visit our website, we may collect your IP address, browser type, and cookies (see Section 9).

3. How we use your personal data

We use your personal data to:

Provide our claims management services to you.
Assess your eligibility to bring a claim.
Communicate with you about your claim.
Comply with legal and regulatory obligations.
Improve our website and services.
Carry out internal business reporting and quality assurance.

4. Our lawful basis for processing

We rely on the following lawful bases under the UK GDPR to process your data:

Contract – processing is necessary to perform our contract with you.
Legitimate interests – to pursue our business interests, such as verifying your identity, preventing fraud, and providing claims services efficiently.
Legal obligations – where we are required to comply with law or regulation.
Consent – in limited cases, such as where you agree to receive marketing communications.

5. Who we share your personal information with

We may share your personal data with:

Our panel law firms and solicitors who progress your claim.
Service providers, professional advisers, IT and system administrators who support our operations.
Regulators, ombudsman schemes, government bodies or courts where legally required.
Valid8 IP Ltd, for the purposes of carrying out a soft credit search with one or more credit reference bureaus. This helps us verify your identity and assess eligibility but does not affect your credit rating.

We will never sell your personal data to third parties.

6. How long we keep your personal data

We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, accounting or reporting requirements.

Typically, we retain claim-related data for up to six years after your case is closed.

7. International transfers

We generally store your personal data within the UK or European Economic Area (EEA). Where we use service providers outside the UK/EEA, we will ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

8. Your rights

You have the following rights under data protection law:

Right to access – request a copy of your personal data we hold.
Right to rectification – correct inaccurate or incomplete data.
Right to erasure – request deletion of your data in certain circumstances.
Right to restrict processing – limit how we process your data.
Right to data portability – receive your data in a portable format.
Right to object – object to processing based on legitimate interests or direct marketing.
Right to complain – to the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data.

9. Cookies and website data

Our website uses cookies to enhance your browsing experience and to collect analytics. You can set your browser to refuse cookies or alert you when cookies are being sent.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.

Back to claims page