Bought a car on finance since 2007?

You could be owed £829* – and we can help you claim.

Are you owed compensation?

*£829 is the average compensation the FCA expect consumers to receive, as published in their latest Motor FInance Redress Scheme announcement

We are a claims management company with relevant expertise. However, you don’t need to use a third party to make a complaint. If you’re unhappy with a firm’s response, you can refer your case to the Financial Ombudsman Service free of charge.

Important: You should only appoint one representative for your car finance complaint. Appointing more than one firm may cause delays and could result in you being charged cancellation or success fees by another representative.

White car with pound signs pouring out the top

What’s the latest?

The Financial Conduct Authority (FCA) has launched a redress scheme to compensate drivers who were unfairly overcharged on motor finance. Here’s what you need to know:

Up to 12 million agreements could be eligible

Average payout estimated at £829 per agreement

Lenders expected to return around £7.5 billion to customers

Applies to agreements between 6 April 2007 and 1 November 2024

Scheme is live with lenders allowed an implementation period between 3-5 months depending on the agreement date.

Redress payments for millions of consumers expected in October 2026

Find out more about the FCA redress scheme

Who could qualify?

If you took out motor finance between 6 April 2007 and 1 November 2024 and weren’t told about certain commission arrangements between your lender and dealer or broker, you may be owed compensation.

Check now

Why act now?

The FCA motor finance redress scheme was officially launched on the 30th March 2026. Lenders now have an implementation period of between 3-5 months to get ready to start processing complaints and begin making redress offers.

Implementation period ends on the 31st August 2026 for Motor finance agreements between 6 April 2007 - 31 March 2014
Implementation period ends on the 30th June 2026 for motor finance agreements between 1 April 2016 - November 2025

Lenders will have three months following the relevant implementation period to determine if your agreement is eligible for compensation and make an offer of redress.

The FCA has urged consumers to make a complaint before the end of the implementation period in order to receive faster settlement.

The scheme is free to use but if you don't have time or would simply prefer to benefit from third party representation, then Hallbrook have the relevant experience to handle everything for you.

Check if your finance deal fits the FCA’s proposed rules

Prepare the details you’ll need to move quickly when the scheme launches

Keep you updated on timelines and next steps

Check the firm's calculation of compensation is correct

Register in minutes – we’ll handle the rest.

Why use Car Finance Claims?

A Hallbrook company… experts in finance claims.

Car Finance Claims is part of Hallbrook – a trusted provider of financial claims support across the UK. Over the past 14 years, we’ve helped clients recover more than £70 million in compensation for mis-sold investments – from pensions and shares to CFDs and bonds.

Now, our specialist motor finance team is here to do the same for you.