Did you purchase a car on finance between 2007 - 2024?
You could be owed £829* – and we can help you claim.
Are you owed compensation?
*£829 is the average compensation the FCA expect consumers to receive, as published in their latest Motor FInance Redress Scheme announcement
We are a claims management company with relevant expertise. However, you don’t need to use a third party to make a complaint. If you’re unhappy with a firm’s response, you can refer your case to the Financial Ombudsman Service free of charge.
Important: You should only appoint one representative for your car finance complaint. Appointing more than one firm may cause delays and could result in you being charged cancellation or success fees by another representative.
What’s the latest?
The Financial Conduct Authority (FCA) launched a redress scheme which has now been delayed due to a legal challenge. The scheme was designed to compensate drivers who were unfairly overcharged on motor finance. Here’s what you need to know:
FCA estimate 12+ million agreements could be eligible
Average payout estimated at £829 per agreement
Lenders expected to return around £7.5 billion to customers
Applies to agreements between 6 April 2007 and 1 November 2024
Scheme has been delayed due to a legal challenge from lenders including Volkswagon Financial Services and Mercedes Benz Financial Services. No court date has been announced but a hearing is expected later this year.
Redress payments for millions of consumers now likley delayed until 2027
Why act now?
The FCA motor finance redress scheme was officially launched on the 30th March 2026. Lenders were given have an implementation period of between 3-5 months to get ready to start processing complaints and begin making redress offers.
The Scheme has now been delayed pending the outcome of a court hearing, which is expected later this year.
The FCA has urged consumers to make a complaint if they believe they were affected by an unfair motor finance agreement.
If the scheme goes ahead it will be free to use but if you don't have time or would simply prefer to benefit from third party representation, then Hallbrook have the relevant experience to handle everything for you.
Check if your finance deal fits the FCA’s proposed rules
Submit your claim to the lender and act on your behalf
Keep you updated on timelines and next steps
Handle the claim from start to finish
Register in minutes – we’ll handle the rest.
Why use Car Finance Claims?
A Hallbrook company… experts in finance claims.
Car Finance Claims is part of Hallbrook – a trusted provider of financial claims support across the UK. Over the past 15 years, we’ve helped clients recover more than £70 million in compensation for mis-sold investments – from pensions and shares to CFDs and bonds.
Now, our specialist motor finance team is here to do the same for you.
Industry know-how and expertise
Motor finance details tracking
A fully-automated online system
Established list of affected lenders
Regular updates
A worry-free, start-to-finish process
A team behind you that cares
Your time back
How much does it cost?
How we charge
No upfront fees
You only pay if your claim is successful
Based on £829…
You get – £531
Our fee – £298 (36% inc. VAT)
Fee caps may apply
See our full Terms for details
You can complain directly to your lender or the Financial Ombudsman for free – but we can take it off your hands.
If you cancel our agreement after the 14 day cooling off period, you may be charged an hourly rate of £120 (inc VAT) per hour for reasonable work undertaken on your claim. We will always treat you fairly and will never charge more than the expected success fee.
