Did you buy a motor vehicle on finance between 2007 and 2020?
The Financial Conduct Authority (FCA) estimates that UK drivers were paying £300,000,000 more annually in discretionary commissions than they should!
Could this be you?
We are a claims management company, however you do not need to use a third party to present a complaint to a firm on your behalf. Following your complaint, If you are not happy with the firm's decision, you can refer your complaint to the Financial Ombudsman Service free of charge.
4 out of 10 car finance agreements could have been mis-sold
For years, certain car retailers received a commission from lenders that was linked to the interest rate customers were charged. Some dealerships also set the interest rate, which gave them an incentive to sell more expensive credit – going directly against their customers’ best interests.
The FCA has investigated car finance and estimates that a staggering 4 out of 10 finance agreements could have been mis-sold between 2011 and 2020. They are also looking into car finance deals as far back as 2007, so even more car buyers could be affected.
The FCA has paused the need for lenders to reply to complaints related to discretionary commission arrangements until May 2025. Consumers can still make complaints during this time, but lenders aren’t required to respond until after that. For more details, visit the FCA’s car finance complaints page.
Ask yourself these questions
When buying your new car, did you:
Totally understand the finance deal being offered to you?
Know exactly how much commission the car dealer/finance broker was receiving?
Know that the commission will directly affect your loan's interest rate?
Why use Car Finance Claims?
A Hallbrook company… experts in finance claims
Car Finance Claims is part of Hallbrook – a trusted provider of expert financial claims support to clients all over the UK. Over the past 13 years, our full representation service has helped people like you receive over £60 million in compensation for mis-sold investments… be it in pensions, shares, CFDs or bonds.
Thanks to our industry insights, we saw the mis-sold car finance scandal coming, so we’ve already been working on this issue for a number of years. By using Car Finance Claims, you’ll feel the benefit of…
Industry know-how and expertise
Car finance details tracking
A fully-automated online system
Your time back
Established list of affected vendors
Regular updates
A worry-free start-to-finish process
A team behind you that cares
How much does it cost?
Nothing to pay upfront
We operate a conditional fee agreement, which means you only pay us when your claim is successfully completed.
Please see our full Terms for cancellation fees following the 14-day cooling-off period.
Successful claims
When your claim has been successfully completed, we’ll charge a fee between 18% and 36% inc VAT based on the amount of compensation awarded.
Our fees also benefit from a Fee Cap, which means you could pay less. For more information see our full Terms.
You do not need to use a third party to make a claim, the Financial Ombudsman Service (FOS) is a free service, however you must direct your complaint directly to the firm before it can be referred to the FOS.
